Last updated: November 25, 2025
We collect information you provide (name, email, address, orders) and automatic data (cookies, device information).
Information is used to process orders, support customers, and improve our services.
We do not sell personal data.
You may request access, correction, or deletion of your personal information.
Contact: contact@palogen.com
30-day return period for unused, unopened products.
Opened diagnostic consumables cannot be returned.
Refunds will be issued to the original payment method.
Contact: contact@palogen.com
Orders are processed within 1–3 business days.
International customers are responsible for customs and VAT charges.
Tracking details are sent via email once shipped.
Contact: contact@palogen.com
1-year limited warranty covering hardware defects.
Not covered: misuse, physical damage, normal wear, consumable items.
Contact: contact@palogen.com
Products are not FDA-cleared and are not intended for diagnosis or treatment.
Always consult a qualified healthcare provider for medical decisions.
Contact: contact@palogen.com
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Contact: contact@palogen.com